Field Service Engineer – Data Center Hardware

Om stillingen

Teconergy is hiring a Field Service Engineer (Junior–Medium) to provide on-site hardware support for enterprise and AI servers. Join our international team to troubleshoot server faults, perform repairs at customer sites and ensure reliable service delivery.

Hva vi ser etter

• Who We Are Looking For
• We are looking for motivated Junior to Mid-Level Field Service Engineers with strong technical skills, a customer-focused mindset and the ability to work independently at customer sites.
• Qualifications and Requirements

• Education in IT, electronics or a related field, or equivalent technical training and certification.
• Junior level: relevant technical training with some hands-on hardware experience.
• Mid-level: 1–3 years of experience in field service, data center operations or IT hardware support.
• Good knowledge of rack server hardware, including CPUs, memory, disks, RAID and power supplies.
• Familiarity with remote management tools (BMC/IPMI, such as iDRAC and iLO) and hardware diagnostic logs.
• Basic Linux commands and networking fundamentals, including cabling, fibre connections and IP addressing.
• A structured and accurate approach to working with service tickets, technical documentation and reports.
• A valid Class B driving licence and access to a car.
• Willingness to work a 24/7 shift rotation or on-call schedule, including nights and weekends, depending on the location.
• Ability to pass a background check for data center access.
• Willingness and ability to complete vendor/supplier interviews, qualification training and technical assessments.

Language Requirements

• Fluency in Norwegian and English is required.
• Mandarin Chinese proficiency is a strong advantage, particularly for communication and collaboration within international technical teams.

Preferred Qualifications

• Experience with GPU servers, blade servers or enterprise storage systems.
• Relevant technical certifications such as CompTIA A+ or Server+.

Arbeidsoppgaver

What You'll Do

• Receive service tickets and review all relevant details, including serial numbers, customer locations, fault descriptions and required spare parts.
• Contact customers promptly (within 15 minutes for 4-hour response tickets and 60 minutes for next-business-day tickets) to arrange service visits.
• Collect and verify spare parts from the warehouse before travelling to data centers and customer sites within your assigned region.
• Diagnose server hardware faults using BMC logs and diagnostic tools, and replace defective components, including memory, CPUs, disks, power supplies, motherboards and GPUs.
• Test repaired equipment, obtain customer confirmation and complete service reports.
• Document each service visit accurately within 24 hours, close tickets on time and escalate any potential SLA risks before the deadline.
• Manage defective component returns and follow up on Return Merchandise Authorization (RMA) cases.
• Escalate complex technical issues to the support team and comply with all data center safety procedures and ESD requirements.

Vi tilbyr

What We Offer

• Full training and manufacturer certification on enterprise server and storage products.
• A permanent, full-time position (100%) with an international IT service provider.
• Hands-on experience with modern data center infrastructure, enterprise servers and AI technologies.
• Competitive salary plus shift, on-call and travel allowances.
• The opportunity to work with international technology clients and gain valuable field service experience.
• An international, multilingual team working in English and Mandarin Chinese.
• Clear career development opportunities, with potential progression to senior engineering roles.